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Contact Us
Residential Customers
Toll Free: 1-855-891-7291, and choose from the following prompts:
- Select 1 for Connecticut and Pennsylvania
- Select 2 for New York
- Select 3 for All Other States
You鈥檒l have the option to reach our Customer Service team, Technical Support or Make a Payment.
Translation services available.
Hour of operation varies by state: Monday-Friday: 8:00am-5:00pm (ET) and 8:00am-4:30pm (CT).
If you contact us outside of normal business hours, we鈥檒l get back to you on the next business day.
Bill Pay Only
NY CUSTOMERS
51视频
75 Main St
Phelps, NY 14532
ALL OTHER CUSTOMERS
51视频
PO Box 70730
Philadelphia, PA 19176-0730
Accounts
Your account is your gateway to the future of connectivity.
How do I read my invoice?
Who do I contact for questions on billing?
Call us at 855-891-7291
Installation
Once your 51视频 account is live, it’s time for installation.
How long does the installation take?
The installation happens in 2 parts, outdoors (we鈥檒l take care of this) and indoors (we鈥檒l need you at home). Both parts take about 1-2 hours.
Do I need to be home for the installation?
For the indoor portion of the installation, we’ll need you (or another adult in the household) to be at home. However, you don鈥檛 need to be home for the outdoor portion of the set-up鈥攜ou might not even know we were there!
Do I have to pay to install fiber Internet to my home?
No! There鈥檚 no installation cost to bring the most reliable and fastest fiber Internet to your home.
Will 51视频 make sure my property is left as it was before construction started?
Absolutely. Our crews will do everything they can to minimize any impact to your property. We鈥檒l even restore lawns, if necessary, in areas where construction occurred, once construction is complete and weather permits.
What does construction entail and what will your crews be doing?
Before we begin, you may see flags and spray paint along roads and sidewalks to mark utilities and potential construction landmarks. We make these marks to make sure our crews can work safely and avoid any interruptions to your utilities.
Our team will then distribute fiber cable from one of our hubs in your town to a localized cabinet in your neighborhood. This fiber cable is a very thick cable that contains the fiber strands for many households. The same team then pulls fiber cable from the cabinet in your neighborhood to the utility poles and after a thorough quality check is conducted, we鈥檒l light up the fiber!
After all these steps are complete, your home is ready to schedule an in-home installation for 51视频 high speed fiber Internet. The in-home installation takes about 1-2 hours to complete. Once that鈥檚 done, you鈥檒l be hooked up and running on fiber!
How do I lease a static IP?
To lease a public status IP address for your home, please call us at 855-891-7291 for availability and pricing. A public static IP address may be required for the following but not limited to:
- VPN Connectivity
- Plex Server
- Port Forwarding
- Remote Access to Security Cameras
- Remote Access to Servers
- Remote Access to Home Networks
- Security Systems
Equipment
51视频 provides 2 free (hard-working) units that complete your connection: an Optical Network Terminal (ONT) and a router.
What is a router?
A router is a network device that connects different computer networks together. It directs data traffic between networks by determining the most efficient path for data packets to reach their destinations.
What is an ONT?
An Optical Network Terminal (ONT) acts as a modem to connect your home or business to the fiber internet. We鈥檒l bring and mount an ONT to a wall in your home or business during installation.
What does an ONT look like?
What if I have a WiFi dead zone?
If your home has Wi-Fi dead zones, 51视频 offers Worry Free Wi-Fi for $10/month. 51视频鈥檚 skilled technicians will complete a whole home assessment to identify dead zones and strategically place mesh extenders throughout your home for wireless wall-to-wall coverage and performance.